Legal
Last updated: March 17, 2026
These Terms of Service ("Terms") are a legally binding agreement between you and OttoLead ("we," "us," or "our") governing your access to and use of the OttoLead platform at www.ottolead.co, our AI voice agent service, and all related features and tools (collectively, the "Service").
By creating an account, subscribing to a plan, or otherwise using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you are using the Service on behalf of a company, brokerage, or other entity, you represent that you have authority to bind that entity to these Terms. If you do not agree to these Terms, do not use the Service.
You must be at least 18 years old to use OttoLead. The Service is designed for licensed or authorized real estate professionals, including agents, brokers, investors, wholesalers, property managers, and for-sale-by-owner sellers. By using the Service, you represent that:
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information during registration and keep it up to date.
OttoLead provides AI-powered voice agents that answer incoming calls about your real estate listings, engage callers in natural conversation, qualify leads, and deliver structured call data to your dashboard. The Service includes:
We strive to maintain high availability but do not guarantee uninterrupted service. The Service depends on third-party infrastructure including Twilio (telephony), OpenAI (AI processing), and Neon (database). Outages or degradations in these services may affect OttoLead's functionality and are outside our direct control.
We may modify, update, or discontinue features of the Service at any time. For material changes that significantly affect your use of the Service, we will provide reasonable notice. We are not liable for any modification, suspension, or discontinuation of the Service.
You retain ownership of all listing data, notes, agent instructions, and other materials you provide to OttoLead ("Your Content"). By using the Service, you grant us a limited, non-exclusive, worldwide license to use, process, and transmit Your Content solely to operate the Service — including sending listing details, agent notes, and qualification criteria to our AI providers during active calls.
You are solely responsible for:
Call transcripts, AI-generated summaries, and extracted lead information are generated by the Service based on conversations between callers and your AI agent. This data is stored in your account and is accessible through your dashboard. You are responsible for how you use this data, including compliance with applicable privacy and telemarketing laws.
Upon account termination, you will have 30 days to request an export of Your Content. After this period, we will delete your data in accordance with our Privacy Policy, except where retention is required by law.
OttoLead provisions phone numbers through Twilio for use with your listings. Regarding these phone numbers:
OttoLead uses artificial intelligence to conduct phone conversations on your behalf. You acknowledge and agree that:
You are responsible for ensuring that your listing content and AI agent instructions comply with the Fair Housing Act and all applicable federal, state, and local fair housing laws. Do not include discriminatory language, steering instructions, or criteria that violate protected class protections in your listing data or agent configuration.
Many jurisdictions require one-party or two-party consent for call recording. Because OttoLead transcribes and stores call conversations, you must ensure appropriate consent is obtained. We recommend consulting legal counsel to understand your obligations under federal wiretapping laws, state-level recording statutes, and any applicable FTC regulations regarding AI-driven communications.
OttoLead offers both free and paid subscription plans. Paid plans are billed on a monthly or annual basis through Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis until you cancel.
Subscription fees are generally non-refundable. If you believe you have been charged in error or experience a significant service disruption, contact us at support@ottolead.co and we will review your case on an individual basis. Refunds, if granted, will be returned to the original payment method.
You agree not to use OttoLead to:
We reserve the right to investigate and take appropriate action against violations, including issuing warnings, suspending features, or permanently terminating accounts. Repeated or severe violations may result in immediate termination without notice.
The Service relies on third-party providers to deliver core functionality. Your use of OttoLead is also subject to the terms and policies of these providers:
We are not responsible for the performance, availability, or policies of third-party services. Changes to their terms, pricing, or availability may affect the Service. We will make reasonable efforts to notify you of any changes that materially impact your use of OttoLead.
The OttoLead platform, including its design, code, AI integrations, branding, and documentation, is owned by us and protected by applicable intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose during the term of your subscription.
If you provide us with feedback, suggestions, or feature requests, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate that feedback into the Service without obligation to you. You retain no intellectual property rights in any suggestions you provide.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT:
You acknowledge that AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate, and that you should verify critical information before acting on it. OttoLead is a tool to assist your business — it does not replace professional judgment, legal advice, or human oversight.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OTTOLEAD AND ITS OFFICERS, EMPLOYEES, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot be excluded or limited under applicable law.
You agree to indemnify, defend, and hold harmless OttoLead and its officers, employees, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from or related to:
We will provide you with prompt written notice of any such claim and reasonable cooperation in your defense, at your expense. You may not settle any claim that imposes obligations on us without our prior written consent.
Either party may terminate this agreement as follows:
You may close your account at any time by contacting us at support@ottolead.co. If you have an active paid subscription, cancellation takes effect at the end of your current billing period.
We may suspend or terminate your access to the Service immediately and without notice if you violate these Terms, engage in fraudulent or illegal activity, or engage in conduct that we determine is harmful to the Service, other users, or third parties. For other reasons, we will provide reasonable notice before termination.
We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, third-party service outages (including Twilio, OpenAI, or Stripe), cyberattacks, pandemics, or other force majeure events. During such events, our obligations are suspended for the duration of the disruption.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page, updating the "Last updated" date, and for significant changes, notifying you via email. Your continued use of OttoLead after changes constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service and may close your account.
In the event of a dispute arising from these Terms or the Service, you agree to first attempt to resolve it informally by contacting us at support@ottolead.co. We will work in good faith to resolve the issue within 30 days.
If informal resolution fails, any dispute shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration will be conducted in the State of Florida. You agree that any arbitration will be conducted on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against OttoLead.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. To the extent any dispute is not subject to arbitration, it shall be resolved in the state or federal courts located in Florida, and you consent to personal jurisdiction in those courts.
If you have questions about these Terms, contact us at support@ottolead.co.